Springtime brings new life and rejuvenation to communities managed by Ardent Residential! However, with the change in weather, it’s not uncommon for community members to raise concerns or complaints related to various maintenance and management issues. In this blog post, we will discuss five common springtime complaints in community associations and provide practical tips on how to handle them effectively.
Access Control Systems
Access control systems, such as gates and entry keypads, play a crucial role in ensuring the security and privacy of community associations. However, these systems can sometimes malfunction or experience technical glitches during the spring season due to weather changes. Residents may complain about issues such as gate failures, keypads not working, or delays in granting access to guests or contractors.
To handle access control system complaints, it’s essential to have a designated point of contact who can address and resolve these issues promptly. This person should work closely with the access control service provider to identify and fix the problems. Regular maintenance and inspections of access control systems, especially before the spring season, can help prevent potential issues and minimize complaints.
As the weather gets warmer in spring, residents may notice dirt, pollen, and grime accumulated on windows, which can obstruct the view and affect the aesthetics of the community. Complaints related to dirty windows may increase during this time of the year.
To address window washing complaints, it’s important to have a clearly defined window cleaning schedule in place. Hiring professional window washing services can ensure that windows are cleaned regularly and efficiently. Communication with residents about the window cleaning schedule and any necessary restrictions, such as closing windows during cleaning, can also help manage expectations and reduce complaints.
Exterior Pressure Washing
Springtime is also an ideal season for exterior pressure washing to remove dirt, mildew, and stains from buildings, walkways, and other common areas in the community. However, if exterior pressure washing is not done properly or regularly, residents may complain about dirty or unsightly surfaces.
To handle exterior pressure washing complaints, it’s crucial to contract with a reputable pressure washing service provider that follows proper techniques and uses environmentally friendly cleaning solutions. Regular inspections and maintenance of common areas can also help identify areas that require pressure washing and address them promptly.
As temperatures rise in spring, pests such as ants, mosquitoes, and rodents can become more active and pose problems in community associations. Residents may complain about infestations or pest-related issues in their units or common areas.
To manage pest control complaints, it’s important to have a comprehensive pest control program in place that includes regular inspections, treatments, and preventive measures. Working with professional pest control providers who are knowledgeable about local pest species and their behaviors can help effectively address and prevent pest-related issues. Promptly responding to resident complaints, conducting thorough investigations, and taking appropriate actions can also help ensure a pest-free community.
With the arrival of spring, residents may start spending more time outdoors, leading to increased parking demand in community associations. Parking-related complaints, such as insufficient parking spaces, unauthorized parking, or violations of parking rules, may arise during this time.
To handle parking complaints, it’s essential to have clear and well-communicated parking policies in place. Regular patrols and enforcement of parking rules can help deter violations and ensure that parking spaces are used properly. Resolving parking-related disputes in a fair and consistent manner and providing alternative parking solutions, if feasible, can also help address resident complaints effectively.