As an HOA or condo association, ensuring the smooth operation and maintenance of your community is a top priority. To achieve this, partnering with competent vendors is crucial. These vendors play a significant role in maintaining your community’s standards, efficiency, and financial stability. However, before you finalize a service contract with a vendor, there are critical questions you need to ask. Here are the 5 most important questions to consider before signing that dotted line:


1. What Are the Contract Terms and Payment Structure?

Before agreeing to any service contract, it’s essential to clearly understand the terms and payment structure. How will the vendor be compensated for their services, and what are the billing procedures? Ensure that the contract outlines payment terms, schedule, and any associated fees. Engage your association’s attorney to clarify and ensure that all parties are on the same page regarding financial arrangements.


2. How Are Changes Managed in the Service Agreement?

Change is a constant in any dynamic community. Vendors might need to adjust services or procedures over time. Ensure that the contract includes a clear process for accommodating changes, who has the authority to approve modifications, and how those changes will be implemented. Additionally, consider the financial implications of changes and how they might affect your association’s budget.


3. What Are the Response Times and Service Timelines?

Efficiency is key in maintaining a well-functioning community. The contract should clearly specify response times and timelines for services. This prevents any confusion about when services should commence and conclude, and also helps to hold both parties accountable for delays. Ensure that penalties for delays are clearly outlined, protecting the interests of your association.


4. Who Is the Designated Point of Contact?

Open communication between your association and the vendor is essential for effective collaboration. Verify that the contract contains accurate and up-to-date contact information for both parties. Having a designated point of contact on both ends streamlines communication and prevents misunderstandings. If further clarification is needed, it should be clear who to reach out to for prompt responses.


5. What Are the Responsibilities of Each Party?

Clear delineation of responsibilities ensures that both the vendor and the association are aligned on their roles in the partnership. The contract should detail the obligations of each party to ensure the success of the project. This includes what preparations the association needs to make to enable the vendor’s services, as well as the vendor’s commitments in terms of resources, personnel, and timing.

In addition to these key questions, remember to also inquire about:

  • Insurance Coverage: The vendor should have adequate insurance coverage, and the contract should specify details. Verify if the association is listed as an additional insured party and certificate holder, ensuring you’re protected in case of unforeseen events.
  • Dispute Resolution: While everyone hopes for smooth collaboration, disputes can arise. The contract should outline a clear process for resolving conflicts, including the responsible party for legal fees and costs associated with disputes.
  • Vendor’s Warranty Policy: Understanding the vendor’s warranty details is crucial. What does the warranty cover, and how do you activate it? The contract should clearly explain the warranty claims process and any manufacturer warranty information.
  • Cost Breakdown: Ensure the contract provides a comprehensive breakdown of costs, including any additional charges such as overtime work or supply changes. This clarity prevents unexpected expenses and helps manage your association’s budget effectively.


This proactive approach will help safeguard your community’s interests, standards, and financial stability while promoting harmonious collaboration between your HOA and condo association management company.



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