Career Opportunities

At Ardent Residential, our team members are our most important assets and we would not be able to provide the high quality service to our clients and communities that we do without them. Our commitment to staffing our communities with the very best property management professionals is quintessential to providing extraordinary customer service. It is an exciting time now as we continue to grow and create new opportunities for our team members to grow with us. Team members receive market-competitive compensation and benefits and are supported by a training program that ensures each team member is set up for success as a part of the Ardent team. Current opportunities are listed below.

Licensed Community Association Manager

Licensed Community Association Manager

Seeking an experienced Community Association Property Manager with offices located in Buckhead and Sandy Springs, GA. Working remotely is a possibility after completing successful training program which is typically 3-6 months, depending on candidate performance.

Requirements:

Requirement 1 – Must have an active GA Real Estate License (Broker or Salesperson)

Requirement 2 – Must have Property Management Experience.

Requirement 3 – Must submit your GREC license number with your resume.

Requirement 4 – Must have dependable transportation and be able to travel to local properties.

Requirement 5 – Must have a dependable mobile phone and laptop with Windows 8 minimum installed. Laptop needs a minimum of 500GB of storage; we offer lease-to-purchase options if you are need of a laptop.

Requirement 6 – Must have at least 3 years of relevant experience

We offer competitive compensation packages to qualified candidates:

*Important Instructions for Applying: Please submit your resume and cover letter in PDF format and include full name, phone number, email address, and GREC license number in the body of the email.

Major Tasks and Responsibilities:

Provide management direction, and leadership to ensure all properties are maintained and operated in accordance with set objectives

Work closely with your clients (Board of Directors and/or Developers) to manage and operate the community, facilitate solutions to problems between residents and support staff

Serve as a liaison between the Board, residents, and vendors

Analyze advantages and disadvantages of solutions to problems, and make recommendations to your clients (Board of Directors and/or Developers)

Manage the bidding process for property improvements and standard maintenance issues

Provide input for selection of contractors and for developing contract specifications

Supervise contractors providing recurring services and monitor specific contractor performance to ensure substantial compliance with contract specifications

Perform regular site visits to maintain knowledge of the property and performance of the client’s contractors

Perform regular site visits to maintain strict enforcement of community covenants, rules, and regulations

Receive service request for repairs or maintenance of property and report issues to the Board of Directors in a timely manner (as requested)

Define and implement goals relating to internal objectives set by your clients and supervisors (Board of Directors and/or Developers)

Create draft budgets and code expenses to per-approved budgets as directed

Create and manage monthly action item lists for each property

Attend monthly meetings with clients and support staff

Initiate contact with new residents to coordinate move-in processes, provide introduction and orientation to management staff, review available services, explain rules and regulations

Maintain consistent office hours

Manage resident relationships to ensure resident retention and satisfaction

Monitor deficit and surplus funding objectives

Possess knowledge of assets, cash balances, and availability of funds for projects; cash flow management for capital improvements

Monitor aging report and take timely legal action

Maintain accurate digital records, files, and communications

Arrange for prompt and satisfactory responses to emergency service requests

Compile letters, newsletters, management reports and board packets as needed

Provide exemplary customer service to clients and other employees

Job Requirements:

3yrs of relevant experience preferred

Proficiency using Microsoft Office applications and Outlook E-mail

Must meet reasonable deadlines

Must be accurate

Requires conflict resolution; may be involved in difficult situations

Working knowledge of historical and trend-based budgeting practices

Project management skills

Strong interpersonal communication and organizational skills

Excellent written and verbal communication skill

Full Time

Atlanta

Staff Accountant

Staff Accountant

In this position, you will play a key role in managing the finances of our business, including creating financial transactions and generating relevant reports. You will also collaborate and communicate with employees, vendors, and customers to ensure accuracy of financial transactions.

Job Duties:

  • Manage accounting processes for a portfolio of retail properties
  • Oversee all banking activities for approx. 110 properties
  • Performing bank reconciliations and month end and year end close processes
  • Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures
  • Applying monthly, quarterly and annual assessment charges, late fees and interest and sending out statements
  • Complete closing letters and lien releases in a timely manner
  • Completing financial integration for new communities
  • Maintains subsidiary accounts by verifying, allocating, and posting transactions
  • Maintains general ledger by transferring subsidiary account summaries
  • Maintains historical records by filing documents
  • Prepares financial reports by collecting, analyzing, and summarizing account information and trends
  • Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions
  • Contributes to team effort by accomplishing related results as needed
  • Process customer chargebacks and refunds
  • Reconcile homeowner accounts who have been pushed into collections

Skills and Qualifications:

  • 5+ years of relevant experience
  • College degree, preferred
  • Experience with TOPS a plus
  • Must have strong written and verbal communication skills
  • Must have a passion
  • Strong Data Entry Skills and ability to take initiative
  • Attention to detail a must
  • Strong time manager with respect for deadlines.
  • Proficient with Microsoft Excel

Staff Accountant

Atlanta

Onsite Manager

Onsite Manager

This position is currently for communities where an onsite full time manager is needed.

Requirements:

Requirement 1 – Must have an active GA Real Estate License (Broker or Salesperson)

Requirement 2 – Must have Property Management Experience.

Requirement 3 – Must submit your GREC license number with your resume.

Requirement 4 – Must have dependable transportation and be able to travel to your property

Requirement 5 – Must have a dependable mobile phone and laptop with Windows 8 minimum installed. Laptop needs a minimum of 500GB of storage; we offer lease-to-purchase options if you are need of a laptop.

Requirement 6 – Must have at least 3 years of relevant experience

We offer competitive compensation packages to qualified candidates:

*Important Instructions for Applying: Please submit your resume and cover letter in PDF format and include full name, phone number, email address, and GREC license number in the body of the email.

Major Tasks and Responsibilities:

Provide management direction, and leadership to ensure all properties are maintained and operated in accordance with set objectives

Work closely with your clients (Board of Directors and/or Developers) to manage and operate the community, facilitate solutions to problems between residents and support staff

Serve as a liaison between the Board, residents, and vendors

Analyze advantages and disadvantages of solutions to problems, and make recommendations to your clients (Board of Directors and/or Developers)

Manage the bidding process for property improvements and standard maintenance issues

Provide input for selection of contractors and for developing contract specifications

Supervise contractors providing recurring services and monitor specific contractor performance to ensure substantial compliance with contract specifications

Perform regular site visits to maintain knowledge of the property and performance of the client’s contractors

Perform regular site visits to maintain strict enforcement of community covenants, rules, and regulations

Receive service request for repairs or maintenance of property and report issues to the Board of Directors in a timely manner (as requested)

Define and implement goals relating to internal objectives set by your clients and supervisors (Board of Directors and/or Developers)

Create draft budgets and code expenses to per-approved budgets as directed

Create and manage monthly action item lists for each property

Attend monthly meetings with clients and support staff

Initiate contact with new residents to coordinate move-in processes, provide introduction and orientation to management staff, review available services, explain rules and regulations

Maintain consistent office hours

Manage resident relationships to ensure resident retention and satisfaction

Monitor deficit and surplus funding objectives

Possess knowledge of assets, cash balances, and availability of funds for projects; cash flow management for capital improvements

Monitor aging report and take timely legal action

Maintain accurate digital records, files, and communications

Arrange for prompt and satisfactory responses to emergency service requests

Compile letters, newsletters, management reports and board packets as needed

Provide exemplary customer service to clients and other employees

Job Requirements:

3yrs of relevant experience preferred

Proficiency using Microsoft Office applications and Outlook E-mail

Must meet reasonable deadlines

Must be accurate

Requires conflict resolution; may be involved in difficult situations

Working knowledge of historical and trend-based budgeting practices

Project management skills

Strong interpersonal communication and organizational skills

Excellent written and verbal communication skill

Onsite Manager

Atlanta

Assistant Manager

Assistant Manager

The focus of this role will be to assist Community Association Managers with their day to day operations of homeowner and condo associations.

Requirements:

*Requirement 1 – Must have office management experience. HOA, multifamily experience a plus

*Requirement 2 – Must have dependable transportation and be able to travel

*Requirement 3 – Must have a dependable mobile phone

We offer competitive compensation packages to qualified candidates:

*Important Instructions for Applying: Please submit your resume and cover letter in PDF format and include full name, phone number and email address in body of email.

Major Tasks and Responsibilities:

Provide management direction, and leadership to ensure all properties are maintained and operated in accordance with set objectives

Work closely with your clients (Board of Directors and homeowners) and managers to manage and operate the community, facilitate solutions to problems between residents and support staff

Serve as a liaison between the Board, residents, and vendors

Analyze advantages and disadvantages of solutions to problems, and make recommendations to your clients (Board of Directors and/or Developers)

Manage the bidding process for property improvements and standard maintenance issues

Provide input for selection of contractors and for developing contract specifications

Supervise contractors providing recurring services and monitor specific contractor performance to ensure substantial compliance with contract specifications

Assist with maintaining strict enforcement of community covenants, rules, and regulations

Receive service request for repairs or maintenance of property and report issues to the Board of Directors in a timely manner (as requested)

Define and implement goals relating to internal objectives set by your clients and supervisors (Board of Directors and/Community Manager)

Create and manage monthly action item lists for property

Attend monthly meetings with clients and support staff

Initiate contact with new residents to coordinate move-in processes, provide introduction and orientation to management staff, review available services, explain rules and regulations

Maintain consistent office hours

Manage resident relationships to ensure resident retention and satisfaction

Monitor deficit and surplus funding objectives

Possess knowledge of assets, cash balances, and availability of funds for projects; cash flow management for capital improvements

Monitor aging report and take timely legal action

Maintain accurate digital records, files, and communications

Arrange for prompt and satisfactory responses to emergency service requests

Compile letters, newsletters, management reports and board packets as needed

Provide exemplary customer service to clients and other employees

Job Requirements:

Office administrative experience required

Proficiency using Microsoft Office applications and Outlook E-mail

Must meet reasonable deadlines

Must be accurate

Requires conflict resolution; may be involved in difficult situations

Project management skills

Strong interpersonal communication and organizational skills

Excellent written and verbal communication skill

Assistant Manager

Atlanta

Director of Operations

Onsite Manager

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company and set strategic goals. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The successful candidate will have a proven track record in business operations management with a property management company with at least 5+ years experience.

The area of responsibility for this role is very wide and requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. The Director must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. We are looking for a candidate who is extremely detail-oriented with a passion for being a servant leader

Responsibilities:

  • Create, implement, and manage all internal and external systems
  • Create and maintain an operations manual, polices and procedures that documents all systems and standards and promote their implementation
  • Coordinate the purchase, installation, and maintenance of all office equipment
  • Overseeing quality control and employee productivity within the organization
  • Liaise with superior skills to make decisions for operation activities and set strategic goals
  • Developing and implementing guidelines for employee evaluations, recruitment and promotion
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Identifying target areas in which the business can improve operations, implementing new directives for business growth and prosperity
  • Responsible for hiring, training, consulting, and holding accountable all additional administrative team members
  • Manage procurement processes and coordinate material and resources allocation
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Manage relationships/agreements with external partners, vendors, and consultants
  • Initiative to develop and follow up on systems to enable the team to reach their goals
  • Create reporting systems to track the team’s progress towards goals

Qualifications & Required skills, education and experience:

  • 5+ years as a Director in the property management sector with proven track record
  • Bachelors degree a must
  • Ability to work in a very fast-paced environment and under strict deadlines
  • Strong typing and computer skills
  • Avid learner who enjoys learning new systems
  • Ability to multitask and prioritize tasks according to importance
  • STRONG attention to detail
  • Strong verbal and communication skills
  • Excellent interpersonal management, organization, leadership organizational skills
  • Social media marketing skills a plus
  • May require some after-hour responses to clients (evenings and weekends)
  • Knowledge of industry legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Establish and manage a comprehensive staff training program to educate employees regarding staff tools, policies, and procedures, and assist the management team with structuring and implementing specialty technical training
  • Oversee administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales.
  • Hands-on experience wearing different hats in a dynamic, growing company
  • In-depth knowledge of diverse business functions and principles (including operations, finance, management reporting, customer service, and more)
  • Proven experience managing staff on a day-to-day basis
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software

Director of Operations

Atlanta

Customer Service Representative

Customer Service Representative

The focus of this role will be to assist Homeowners and Community Association Managers with their day to day operations of homeowner and condo associations.

Requirements:

*Requirement 1 – Must have customer service representative experience. HOA, multifamily experience a plus

*Requirement 2 – Must have dependable transportation and be able to travel

*Requirement 3 – Must have a dependable mobile phone

*Important Instructions for Applying: Please submit your resume and cover letter in PDF format and include full name, phone number and email address in body of email.

Major Tasks and Responsibilities:

Work closely with homeowners and managers to manage and operate the community, facilitate solutions to problems between residents and managers.

Serve as a liaison between the residents and managers

Analyze advantages and disadvantages of solutions to problems, and make recommendations to your homeowners

Assist with maintaining strict enforcement of community covenants, rules, and regulations

Define and implement goals relating to internal objectives set by your clients and supervisors (Managers)

Initiate contact with new residents to coordinate move-in processes, provide introduction and orientation to management staff, review available services, explain rules and regulations

Maintain consistent office hours

Manage resident relationships to ensure resident retention and satisfaction

Maintain accurate digital records, files, and communications

Arrange for prompt and satisfactory responses to emergency service requests

Provide exemplary customer service to clients and other employees

Job Requirements:

Office administrative experience required

Proficiency using Microsoft Office applications and Outlook E-mail

Must meet reasonable deadlines

Must be accurate

Requires conflict resolution; may be involved in difficult situations

Project management skills

Strong interpersonal communication and organizational skills

Excellent written and verbal communication skill

Assistant Manager

Atlanta