We’re Listening

After 25 years in the property / association management business, we’ve reviewed proposals from hundreds of different companies. And 99% of their proposals say something like this:

“Look at us! Look at us! We’re great! We’re the best!”

But here’s the thing… When they’re shouting out loud about how great they are, how much are they listening to you? My father, a very wise man, used to tell me, “When their mouths are open, their ears are closed.”

We are all about protecting your home, your community and your family.

That’s the bottom line.

Ardent Core Values

• Your property values always protected by the Ardent “Value Guard Shield of Protection”
• Deeply CARING about YOU, your home, your community and your family
• You are under our CARE, our protection and our guidance
• YOU first / People first
• Always striving for successful solutions and outcomes
• Always do right by YOU and your community
• Values before process – always
• Developing and creating a culture of excellence – in every way imaginable
• Show up with our best foot forward
• Persisting without exception
• We will treat you like BELOVED family
• DO IT RIGHT the first time
• Exceed expectations – go above and beyond
• It all comes down to caring, integrity and trust.

Ardent Commitments / Promises

• A loyal and eternal commitment to CARE – in every way possible
• To make YOU (our clients) first
• Truth, values and integrity
• To be relentless and resourceful including a “Can-Do Against All Odds Performance and Attitude”
• Doing our best to deliver an ArdentCARES “Dream Come True Experience”
• Exceeding your expectations – in every way imaginable
• Making your experience a resounding success
• Elevate your community reputation
• Going the extra distance
• Available whenever you need us – daytimes, night times, weekends, 24 / 7 / 365
• Respect – always
• Sincerity – always
• Utilizing our reputation to your advantage
• 100% engaged and fully present at all times
• Passionate
• Nurturing powerful and protective RELATIONSHIPS with our clients and their communities
• Collaboration and teamwork
• Our word is our bond
• Never losing sight of the big picture
• Learning and discovering every day
• Giving back to our communities and our people.

Ardent Guarantees / Promises

• CARING!
• Confidentiality
• Honest and sincere feedback
• Fair fees – up front / no surprises
• Response times – return your calls / respond to emails the same day
• Punctuality / timeliness for meetings, appointments, etc.
• Treated with professionalism and common courtesy
• Accuracy of information you present
• Competency
• Being present – active listening
• Taking action
• Not to ever waste their time.